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Technical Reference

Zoho Desk

Helpdesk management software

CategoryCustomer Support
Authenticationcustom
Version0.2.0
Published scopes0 published scopes
Last updatedSeptember 24, 2026

Overview

Connect Zoho Desk with Flows360

Helpdesk management software

Use the Zoho Desk connector to include its declared actions and events in Flows360 workflows without duplicating the integration logic inside each consuming system. This pinned connector version currently exposes 4 actions and no declared triggers.

Available actions

  • List tickets.
  • Create Ticket
  • Find Contact
  • Custom API Call

Available triggers

  • No triggers are declared in this pinned package.

The capability list above is generated from the exact reviewed connector package so the public description stays aligned with the version Flows360 operates.

Technical guide

Technical reference

Package identity

  • Connector: Zoho Desk
  • Package: @activepieces/piece-zoho-desk@0.2.0
  • Exact artifact digest: sha256:452d615b730d2f3deb11bd9edf9679efc7811e9ec6591b55bc1a16d4da754413
  • Runtime: Activepieces-compatible deterministic worker
  • Source: the exact reviewed Activepieces source

Authentication

OAUTH2. Connection values are tenant-specific and remain in the consuming Studio instance; CDK stores definitions and field metadata, not customer credential values.

Action contracts

  • List tickets. (list_tickets), List tickets Classification: read.
  • Create Ticket (create_ticket), Creates a new ticket. Classification: read.
  • Find Contact (find-contact), Finds an existing contact by email. Classification: read.
  • Custom API Call (custom_api_call), Make a custom API call to a specific endpoint Classification: read.

Trigger contracts

  • No trigger delivery contracts are declared.

Verification

Deterministic execution evidence is recorded for the pinned artifact, including 1 exercised action entrypoint and 0 exercised trigger entrypoints.

Capability summary

Authenticationcustom
Supported objects4
Supported actions4
TriggersNone published

Authentication

Authentication method: custom

Authentication profiles

connection · custom
  • Access token Required · protected credential
  • Location Required

Supported objects

ObjectReadWriteNotes
List tickets. Yes No List tickets
Create Ticket Yes No Creates a new ticket.
Find Contact Yes No Finds an existing contact by email.
Custom API Call Yes No Make a custom API call to a specific endpoint

Supported actions

List tickets. · Read

List tickets

list_tickets · Risk: low · Retry: safe

Inputs

  • orgId · string · Required
  • include · array · Optional, Additional information related to the tickets.
Create Ticket · Read

Creates a new ticket.

create_ticket · Risk: low · Retry: safe

Inputs

  • orgId · string · Required
  • departmentId · string · Required
  • contactId · string · Optional, ID of the contact raising the ticket
  • subject · string · Required, Subject of the ticket
  • description · string · Required, Description of the issue in the ticket
  • email · string · Optional, Email address of the contact raising the ticket
  • phone · string · Optional, Phone number of the contact raising the ticket
  • status · string · Optional, Status of the ticket
  • priority · string · Optional, Priority of the ticket
  • category · string · Optional, Category of the ticket
  • subCategory · string · Optional, Sub-category of the ticket
  • dueDate · string · Optional, Due date for the ticket (ISO format)
  • channel · string · Optional, Channel through which the ticket is created
  • assigneeId · string · Optional, ID of the agent to whom the ticket is assigned
  • productId · string · Optional, ID of the product to which the ticket belongs
  • classification · string · Optional, Classification of the ticket
  • language · string · Optional, Language of the ticket
  • entitySkills · array · Optional, Array of skill IDs associated with the ticket
  • customFields · object · Optional, Custom fields in the ticket
Find Contact · Read

Finds an existing contact by email.

find_contact · Risk: low · Retry: safe

Inputs

  • orgId · string · Required
  • email · string · Required
Custom API Call · Read

Make a custom API call to a specific endpoint

custom_api_call · Risk: low · Retry: safe

Inputs

  • url · object · Required
  • method · string · Required
  • headers · object · Optional, Authorization headers are injected automatically from your connection.
  • queryParams · object · Optional, Appended to the URL as ?key=value.
  • body_type · string · Optional
  • body · object · Optional
  • response_is_binary · boolean · Optional, Enable for files like PDFs, images, etc.
  • failsafe · boolean · Optional, On a failed request, output the error instead of failing the step.
  • timeout · number · Optional, Seconds to wait for a response. Empty: up to the flow limit (10 min).
  • followRedirects · boolean · Optional, Follow 3xx redirects instead of returning them as the response.
  • orgId · string · Optional, Select organization ID to include in auth headers.

Setup

Setup

  1. Add the Zoho Desk connector to the workflow in the target Flows360 Studio instance.
  2. Create or select the tenant-specific connection required by the connector. Connection secrets remain in the Studio connection boundary and are not copied into CDK documentation.
  3. Provide the connection fields declared by the pinned package:
  • Location (location), required.

OAuth scopes

  • Desk.tickets.ALL
  • Desk.tasks.ALL
  • Desk.settings.ALL
  • Desk.events.ALL
  • Desk.contacts.READ
  • Desk.contacts.WRITE
  • Desk.contacts.UPDATE
  • Desk.contacts.CREATE
  • Desk.basic.READ
  • Desk.basic.CREATE
  • Desk.search.READ
  • Desk.articles.READ
  • Desk.articles.CREATE
  • Desk.articles.UPDATE
  • Desk.articles.DELETE
  1. Select the required action or trigger and complete its declared input fields. Required and optional inputs are defined by the exact package schema.
  2. Test the workflow in the appropriate environment before enabling production scheduling or event delivery.

Limitations

Limitations and operational notes

  • This content describes @activepieces/piece-zoho-desk@0.2.0; provider behaviour can change independently and should be revalidated when the provider or connector version changes.
  • Only the 4 actions and 0 triggers declared by this pinned package are represented here.
  • Tenant credentials and connection values are not stored in the public connector record.
  • Provider-side permissions, account entitlements, quotas and rate limits remain subject to the connected provider account and are not inferred when the package does not declare them.
  • Deterministic execution evidence is recorded for the pinned artifact, including 1 exercised action entrypoint and 0 exercised trigger entrypoints.

Troubleshooting

Why canu2019t the connector authenticate?

Check the tenant connection in Studio and confirm every required Zoho Desk connection field is present. Re-authorise OAuth-based connections if the provider token or consent has expired. Do not place credential values in CDK content or logs.

Why is an action or trigger unavailable?

Confirm that the workflow is using @activepieces/piece-zoho-desk@0.2.0 and compare the requested capability with the declared action and trigger list for this version. A capability that is not declared by the pinned package should not be presented as supported.

What should I check after a provider-side change?

Revalidate authentication, required fields, action/trigger behaviour and provider documentation before publishing refreshed connector content or moving a new package version into production.

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