Help Scout

Overview

Connect Help Scout with Flows360

Help Scout integration for Flows360 workflows.

Use the Help Scout connector to include its declared actions and events in Flows360 workflows without duplicating the integration logic inside each consuming system. This pinned connector version currently exposes 9 actions and 4 triggers.

Available actions

• Create Conversation
• Send Reply
• Add Note
• Create Customer
• Update Customer Properties
• Find Conversation
• Find Customer
• Find User
• Plus 1 additional declared action.

Available triggers

• Conversation Created
• Conversation Assigned
• New Customer
• Tags Updated

The capability list above is generated from the exact reviewed connector package so the public description stays aligned with the version Flows360 operates.

Technical guide

Technical reference

Package identity

• Connector: Help Scout
• Package: @activepieces/piece-help-scout@0.2.0
• Exact artifact digest: sha256:a8244943727b65b146b3de1dda49d51af5410952ebd7e6849c9f6ceeeb1c1f36
• Runtime: Activepieces-compatible deterministic worker
• Source: the exact reviewed Activepieces source

Authentication

OAUTH2. Connection values are tenant-specific and remain in the consuming Studio instance; CDK stores definitions and field metadata, not customer credential values.

Action contracts

• Create Conversation (create_conversation), Start a new conversation. Classification: read.
• Send Reply (send_reply), Sends a reply in an existing conversation. Classification: read.
• Add Note (add_note), Adds a note to a conversation. Classification: read.
• Create Customer (create_customer), Adds a new customer to Help Scout. Classification: read.
• Update Customer Properties (update_customer_properties), Updates customer's properties. Classification: read.
• Find Conversation (find_conversation), Finds an existing conversation using provided filter. Classification: read.
• Find Customer (find_customer), Finds a customer by email. Classification: read.
• Find User (find_user), Finds a user by email. Classification: read.
• Custom API Call (custom_api_call), Make a custom API call to a specific endpoint Classification: read.

Trigger contracts

• Conversation Created, webhook.
• Conversation Assigned, webhook.
• New Customer, webhook.
• Tags Updated, webhook.

Verification

Deterministic execution evidence is recorded for the pinned artifact, including 1 exercised action entrypoint and 0 exercised trigger entrypoints.

Capability summary

Authentication

Authentication method: OAuth 2.0

Authentication profiles

Supported objects

Triggers

Setup

Setup

1. Add the Help Scout connector to the workflow in the target Flows360 Studio instance.
2. Create or select the tenant-specific connection required by the connector. Connection secrets remain in the Studio connection boundary and are not copied into CDK documentation.
3. Provide the connection fields declared by the pinned package:

• No provider credential fields are declared by the pinned package.

1. Select the required action or trigger and complete its declared input fields. Required and optional inputs are defined by the exact package schema.
2. Test the workflow in the appropriate environment before enabling production scheduling or event delivery.

Limitations

Limitations and operational notes

• This content describes @activepieces/piece-help-scout@0.2.0; provider behaviour can change independently and should be revalidated when the provider or connector version changes.
• Only the 9 actions and 4 triggers declared by this pinned package are represented here.
• Tenant credentials and connection values are not stored in the public connector record.
• Provider-side permissions, account entitlements, quotas and rate limits remain subject to the connected provider account and are not inferred when the package does not declare them.
• Deterministic execution evidence is recorded for the pinned artifact, including 1 exercised action entrypoint and 0 exercised trigger entrypoints.

Troubleshooting

Related documentation