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Technical Reference

Aidbase

Aidbase connector package maintained by Flows360 CDK.

CategoryCustomer Support
Authenticationcustom
Version0.2.0
Published scopes0 published scopes
Last updatedSeptember 19, 2026

Overview

Aidbase

This CDK catalogue package is pinned to @activepieces/piece-aidbase@0.2.0 and declares 7 declared actions and 8 declared triggers. Its definition is derived from the exact reviewed Activepieces source.

Provider runtime verification is recorded separately when an approved test connection is exercised; this catalogue entry does not claim that verification.

Technical guide

Technical reference

  • Package: @activepieces/piece-aidbase@0.2.0
  • Exact artifact digest: sha256:b267de78dc3be8385912e1ebe380e044250d7dc2bba1d66c0066ae5f21087953
  • Source: the exact reviewed Activepieces source
  • Authentication, action and trigger schemas are taken from the exact pinned package.

Capability summary

Authenticationcustom
Supported objects15
Supported actions7
Triggers8

Authentication

Authentication method: custom

Authentication profiles

connection · custom
  • API Key Required · protected credential

Supported objects

ObjectReadWriteNotes
Add Video Yes No
Add Website Yes No
Add FAQ Item Yes No
Create FAQ Yes No
Create Chatbot Reply Yes No
Start Training Yes No
Custom API Call Yes No
Email Received Yes No Trigger contract validated offline; live event delivery is tracked separately.
Email Status Changed Yes No Trigger contract validated offline; live event delivery is tracked separately.
Email Priority Changed Yes No Trigger contract validated offline; live event delivery is tracked separately.
Email Sent Yes No Trigger contract validated offline; live event delivery is tracked separately.
Ticket Created Yes No Trigger contract validated offline; live event delivery is tracked separately.
Ticket Priority Changed Yes No Trigger contract validated offline; live event delivery is tracked separately.
Ticket Status Changed Yes No Trigger contract validated offline; live event delivery is tracked separately.
Ticket New Comment Yes No Trigger contract validated offline; live event delivery is tracked separately.

Supported actions

Add Video · Read

Adds a YouTube video URL as knowledge to the Aidbase knowledge base.

add_video · Risk: low · Retry: safe

Inputs

  • video_url · string · Required, The URL of the YouTube video to add as a knowledge source.
Add Website · Read

Adds a website URL as a knowledge source for Aidbase.

add_website · Risk: low · Retry: safe

Inputs

  • website_url · string · Required, The URL of the website to add as a knowledge source (e.g., https://www.example.com).
Add FAQ Item · Read

Adds a new question/answer item to an existing FAQ; supports categories.

add_faq_item · Risk: low · Retry: safe

Inputs

  • faq_id · string · Required, Select the FAQ to which the item will be added.
  • question · string · Required
  • answer · string · Required
  • source_url · string · Optional, An optional URL for the source of the information.
  • categories · array · Optional, A list of category names. New categories will be created if they do not exist.
Create FAQ · Read

Creates a new FAQ entry with title and description.

create_faq · Risk: low · Retry: safe

Inputs

  • title · string · Required, The title of the new FAQ knowledge base.
  • description · string · Optional, An optional description for the FAQ.
Create Chatbot Reply · Read

Generates an AI chatbot reply given a message and optional session context.

create_chatbot_reply · Risk: low · Retry: safe

Inputs

  • chatbot_id · string · Required, Select the chatbot that will generate the reply.
  • message · string · Required, The message or question to send to the chatbot.
  • session_id · string · Optional, An optional session ID to maintain conversation context. If omitted, a new conversation will start.
Start Training · Read

Starts a training job on an existing knowledge base item (FAQ, website, video, etc.).

start_training · Risk: low · Retry: safe

Inputs

  • knowledge_id · string · Required, Select the knowledge item to train.
Custom API Call · Read

Make a custom API call to a specific endpoint

custom_api_call · Risk: low · Retry: safe

Inputs

  • url · object · Required
  • method · string · Required
  • headers · object · Optional, Authorization headers are injected automatically from your connection.
  • queryParams · object · Optional, Appended to the URL as ?key=value.
  • body_type · string · Optional
  • body · object · Optional
  • response_is_binary · boolean · Optional, Enable for files like PDFs, images, etc.
  • failsafe · boolean · Optional, On a failed request, output the error instead of failing the step.
  • timeout · number · Optional, Seconds to wait for a response. Empty: up to the flow limit (10 min).
  • followRedirects · boolean · Optional, Follow 3xx redirects instead of returning them as the response.

Triggers

Email Received · Webhook

Fires when a new email is received in an Aidbase inbox.

Inputs

  • inbox_id · string
Email Status Changed · Webhook

Fires when the status of an email changes.

Inputs

  • inbox_id · string
  • status · string
Email Priority Changed · Webhook

Fires when an emailu2019s priority is changed.

Inputs

  • inbox_id · string
  • priority · string
Email Sent · Webhook

Fires when an email is sent from Aidbase.

Inputs

  • inbox_id · string
Ticket Created · Webhook

Fires when a new ticket is created in Aidbase.

Inputs

  • ticket_form_id · string
Ticket Priority Changed · Webhook

Fires when the priority of an existing ticket changes.

Inputs

  • ticket_form_id · string
  • priority · string
Ticket Status Changed · Webhook

Fires when a ticketu2019s overall status changes.

Inputs

  • ticket_form_id · string
  • status · string
Ticket New Comment · Webhook

Fires when a new comment is added to an existing ticket.

Inputs

  • ticket_form_id · string
  • commenter_type · string

Setup

Setup

Create a tenant connection only in the consuming Studio instance when this connector is made available there. Credentials remain in that tenant's Vault-backed connection and are not stored in CDK package metadata.

Limitations

The package has passed deterministic offline package-load and contract validation. No provider credentials, provider API call or live webhook delivery is represented by this release state.

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