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Technical Reference

Freshsales

Sales CRM software

CategorySales And Crm
Authenticationbasic
Version0.5.0
Published scopes0 published scopes
Last updatedSeptember 19, 2026

Overview

Connect Freshsales with Flows360

Sales CRM software

Use the Freshsales connector to include its declared actions and events in Flows360 workflows without duplicating the integration logic inside each consuming system. This pinned connector version currently exposes 2 actions and no declared triggers.

Available actions

  • Create Contact
  • Custom API Call

Available triggers

  • No triggers are declared in this pinned package.

The capability list above is generated from the exact reviewed connector package so the public description stays aligned with the version Flows360 operates.

Technical guide

Technical reference

Package identity

  • Connector: Freshsales
  • Package: @activepieces/piece-freshsales@0.5.0
  • Exact artifact digest: sha256:913fb4c2f06f8ab753d315e5f9723eae46bbb3de84204703b747060248e9bc7a
  • Runtime: Activepieces-compatible deterministic worker
  • Source: the exact reviewed Activepieces source

Authentication

BASIC AUTH. Connection values are tenant-specific and remain in the consuming Studio instance; CDK stores definitions and field metadata, not customer credential values.

Action contracts

  • Create Contact (freshsales_create_contact), Add new contact in Freshsales CRM Classification: read.
  • Custom API Call (custom_api_call), Make a custom API call to a specific endpoint Classification: read.

Trigger contracts

  • No trigger delivery contracts are declared.

Verification

Deterministic execution evidence is recorded for the pinned artifact, including 1 exercised action entrypoint and 0 exercised trigger entrypoints.

Capability summary

Authenticationbasic
Supported objects2
Supported actions2
TriggersNone published

Authentication

Authentication method: basic

Authentication profiles

connection · basic
  • Username Required
  • Password Required · protected credential

Supported objects

ObjectReadWriteNotes
Create Contact Yes No Add new contact in Freshsales CRM
Custom API Call Yes No Make a custom API call to a specific endpoint

Supported actions

Create Contact · Read

Add new contact in Freshsales CRM

freshsales_create_contact · Risk: low · Retry: safe

Inputs

  • first_name · string · Optional, First name of the contact
  • last_name · string · Optional, Last name of the contact
  • job_title · string · Optional, Designation of the contact in the account they belong to
  • email · string · Required, Primary email address of the contact
  • work_number · string · Optional, Work phone number of the contact
  • mobile_number · string · Optional, Mobile phone number of the contact
  • address · string · Optional, Address of the contact
  • city · string · Optional, City that the contact belongs to
  • state · string · Optional, State that the contact belongs to
  • zipcode · string · Optional, Zipcode of the region that the contact belongs to
  • country · string · Optional, Country that the contact belongs to
  • territory_id · string · Optional, ID of the territory that the contact belongs to
  • owner_id · string · Optional, ID of the user to whom the contact has been assigned
  • subscription_status · string · Optional, Status of subscription that the contact is in.
  • medium · string · Optional, The medium that led your contact to your website/web app
  • campaign_id · string · Optional, The campaign that led your contact to your web app.
  • keyword · string · Optional, The keywords that the contact used to reach your website/web app
  • time_zone · string · Optional, Timezone that the contact belongs to
  • facebook · string · Optional, Facebook username of the contact
  • twitter · string · Optional, Twitter username of the contact
  • linkedin · string · Optional, LinkedIn account of the contact
  • contact_status_id · string · Optional, ID of the contact status that the contact belongs to
  • sales_account_id · string · Optional, ID of the primary account that the contact belongs to
Custom API Call · Read

Make a custom API call to a specific endpoint

custom_api_call · Risk: low · Retry: safe

Inputs

  • url · object · Required
  • method · string · Required
  • headers · object · Optional, Authorization headers are injected automatically from your connection.
  • queryParams · object · Optional, Appended to the URL as ?key=value.
  • body_type · string · Optional
  • body · object · Optional
  • response_is_binary · boolean · Optional, Enable for files like PDFs, images, etc.
  • failsafe · boolean · Optional, On a failed request, output the error instead of failing the step.
  • timeout · number · Optional, Seconds to wait for a response. Empty: up to the flow limit (10 min).
  • followRedirects · boolean · Optional, Follow 3xx redirects instead of returning them as the response.

Setup

Setup

  1. Add the Freshsales connector to the workflow in the target Flows360 Studio instance.
  2. Create or select the tenant-specific connection required by the connector. Connection secrets remain in the Studio connection boundary and are not copied into CDK documentation.
  3. Provide the connection fields declared by the pinned package:
  • No provider credential fields are declared by the pinned package.
  1. Select the required action or trigger and complete its declared input fields. Required and optional inputs are defined by the exact package schema.
  2. Test the workflow in the appropriate environment before enabling production scheduling or event delivery.

Limitations

Limitations and operational notes

  • This content describes @activepieces/piece-freshsales@0.5.0; provider behaviour can change independently and should be revalidated when the provider or connector version changes.
  • Only the 2 actions and 0 triggers declared by this pinned package are represented here.
  • Tenant credentials and connection values are not stored in the public connector record.
  • Provider-side permissions, account entitlements, quotas and rate limits remain subject to the connected provider account and are not inferred when the package does not declare them.
  • Deterministic execution evidence is recorded for the pinned artifact, including 1 exercised action entrypoint and 0 exercised trigger entrypoints.

Troubleshooting

Why canu2019t the connector authenticate?

Check the tenant connection in Studio and confirm every required Freshsales connection field is present. Re-authorise OAuth-based connections if the provider token or consent has expired. Do not place credential values in CDK content or logs.

Why is an action or trigger unavailable?

Confirm that the workflow is using @activepieces/piece-freshsales@0.5.0 and compare the requested capability with the declared action and trigger list for this version. A capability that is not declared by the pinned package should not be presented as supported.

What should I check after a provider-side change?

Revalidate authentication, required fields, action/trigger behaviour and provider documentation before publishing refreshed connector content or moving a new package version into production.

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