About these Terms
These Terms govern access to and use of Flows360 services provided by Flows360 LTD. By creating an account, accepting an order form, purchasing a subscription or using the service, you agree to them. If acting for an organisation, you confirm authority to bind it. Flows360 is intended for business use.
The service
Flows360 provides software for connecting systems, automating workflows, moving and transforming data, monitoring operational processes and related integration activities. Functionality may depend on subscription, configuration, third-party systems/APIs, availability and technical limitations. We may improve or modify the service.
Accounts and access
You are responsible for account credential security and must promptly report suspected compromise. You are responsible for authorised-user activity unless caused by Flows360's breach.
Acceptable use
You must not use Flows360 unlawfully, infringe rights, gain unauthorised access, introduce malicious software, interfere with the service, circumvent controls, process data without appropriate rights/lawful basis, or create unreasonable technical, security or legal risk.
Customer responsibilities
You are responsible for connected systems, workflow configuration, data accuracy and legality, permissions/lawful bases, users/access, credentials/API keys, source/destination systems, appropriate production testing and regulatory/sector compliance.
Sensitive data
Highly sensitive or specially regulated data may only be processed where the applicable Flows360 service, infrastructure and contractual arrangement expressly permit it. Contact Flows360 before using protected health information or similarly regulated data if uncertain.
Customer data
You retain ownership of customer data and grant Flows360 only the rights reasonably necessary to provide, secure and support the service and comply with law. Where Flows360 processes personal data on your behalf, our DPA applies.
Third-party systems
Third-party services remain subject to their own terms, APIs, availability and controls. Flows360 is not responsible for third-party outages, restrictions, API changes or deprecations and may need to modify/suspend affected integrations.
Subscriptions and payment
Pricing, billing frequency, included usage and commercial terms are shown at pricing, checkout, order form or commercial agreement. Unless stated otherwise, fees are payable in advance; subscriptions renew for equivalent periods unless cancelled before renewal; paid fees are non-refundable except where law or agreement requires otherwise; and applicable taxes may be added.
Trials
Trial conditions shown at signup apply. If a trial automatically converts to paid, the price, billing period and conversion date will be displayed before commitment. Where payment details are required, cancellation before conversion avoids the first subscription charge.
Cancellation
Self-service subscriptions may be cancelled through available billing controls or by contacting Flows360. Unless otherwise agreed, cancellation takes effect at the end of the current paid billing period and does not ordinarily create a refund.
Failed payments
Flows360 may retry collection and suspend access after reasonable notice. Properly due amounts remain payable.
Price changes
We may change future-period pricing. Existing recurring subscribers will receive reasonable advance notice and may cancel before the affected renewal.
Suspension
We may suspend access where reasonably necessary for non-payment, security risk, illegal use, material breach, risk to Flows360/others or competent-authority instruction. Where practicable, we will notify the customer and allow remediation.
Termination and data
Access may cease when a subscription ends. Customers should export required information beforehand. Subject to law, backup cycles and agreed retention, Flows360 may delete customer data after termination. DPA return/deletion obligations apply to personal data. Credentials/tokens may be revoked or deleted.
Availability
We aim for reliable service but do not guarantee uninterrupted/error-free availability unless expressly agreed. Maintenance, upgrades, security work, infrastructure and third-party dependencies may affect service.
No guarantee of business outcomes
Flows360 does not guarantee specific commercial, revenue, regulatory, reporting or operational outcomes.
Intellectual property
Flows360 and licensors retain rights in the platform, software, product design, documentation, trademarks and related IP. Customers retain rights in their own data/materials.
Confidentiality
Each party must protect the other's confidential information and use it only for the relationship, subject to customary exceptions for public, independently developed, previously lawful or legally required information.
Security
Flows360 uses reasonable technical and organisational measures designed to protect the service and customer information. No internet-based system is completely secure. Customers remain responsible for their accounts, users, credentials, connected systems and workflows.
Warranties
The service is provided using reasonable skill and care. Other warranties/conditions not expressly stated are excluded to the extent permitted by law.
Liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential losses, or lost profit, revenue, goodwill, opportunity or anticipated savings.
Flows360's total aggregate liability arising from the relevant service will not exceed fees paid or payable for that service during the twelve months preceding the event giving rise to the claim.
Nothing excludes liability where prohibited by law, including fraud or fraudulent misrepresentation.
Customer indemnity
You are responsible for claims arising from unlawful use, infringement, unlawful customer data or material breach of your responsibilities.
Changes
We may update these Terms to reflect service, legal, security or commercial changes. Material changes affecting existing subscriptions will be communicated where appropriate.
Governing law
England and Wales law applies. Courts of England and Wales have jurisdiction except where applicable law requires otherwise.
Contact
Flows360 LTD
86-90 Paul Street, London, EC2A 4NE, United Kingdom
compliance@flows360.net