How Flows360 handles data.

Last updated: April 2026

Flows360 LTD ("Flows360", "we", "us", "our") provides a cloud-based integration platform designed to connect systems and improve operational visibility. This Privacy Policy explains how we collect, use, process and protect information when you use our website and services.

1. Company Information

Legal entity: Flows360 LTD
Registered address: 86-90 Paul Street, London, EC2A 4NE
Company number: 17112747
Legal contact: hello+legal@flows360.co

2. Scope of this Policy

This policy applies to information collected through our website, inbound forms, commercial interactions, and our software platform. It also explains how we handle data that may pass through our service when customers configure integrations between third-party systems.

3. Nature of the Service

Flows360 is a cloud-based software platform. In many cases, our service is used to move, map, query or transform information between third-party systems based on customer configuration. In those scenarios, the customer decides the purpose of the data processing and we act on customer instructions.

4. Data We May Collect

Depending on how you interact with us, we may collect:

• Contact details such as name, work email address, company name and role
• Commercial enquiry information submitted through forms or email
• Technical usage and analytics information from our website
• Operational or personal data that passes through configured integrations, where applicable

5. Data Passing Through the Platform

Where customers use Flows360 to connect systems, information may pass through our platform as part of configured workflows, mappings or operational queries. We do not claim ownership of that data. Customers remain responsible for the data they choose to process through the service and for ensuring they have the right permissions and lawful basis to do so.

6. Personal Data

Personal data may exist within connected systems and therefore may be processed through our platform where included in customer workflows. This can include names, email addresses, account data or other business records depending on the customer’s systems and configuration. We do not use that information for our own independent marketing purposes.

7. How We Use Information

We may use information to:

• Provide, operate and maintain the platform
• Respond to enquiries, demo requests and partnership enquiries
• Improve service performance, security and product reliability
• Monitor usage, detect technical issues and protect the integrity of the platform
• Comply with legal and regulatory obligations

8. Website Forms, Analytics and Enrichment

When you use our website, we may collect information through forms and use analytics or enrichment tools to improve relevance and commercial routing. This may include tools such as Apollo and analytics platforms used for performance, form enrichment and attribution.

9. Lawful Basis

Where applicable under data protection law, we rely on lawful bases including legitimate interests, contractual necessity, consent where required, and compliance with legal obligations.

10. Data Sharing

We do not sell personal data. Information may be shared only:

• With service providers and subprocessors required to operate the platform
• As necessary to support customer-configured integrations
• Where required by law, regulation or legal process
• As part of a corporate transaction, subject to appropriate safeguards

11. International Processing

Flows360 operates globally. Depending on the service configuration, infrastructure and connected applications, data may be processed in multiple jurisdictions. Where required, we aim to use appropriate safeguards for international transfers.

12. Data Security

We take reasonable technical and organisational measures designed to protect information against unauthorised access, misuse, loss or disclosure. No internet-based service can be guaranteed to be completely secure, but we aim to maintain appropriate controls relative to the nature of the platform.

13. Data Retention

We retain information only for as long as reasonably necessary for the relevant purpose, including service delivery, security, contractual administration and compliance with legal obligations. Customers remain responsible for the retention approach taken within their own source and destination systems.

14. Your Rights

Depending on your jurisdiction, you may have rights relating to access, correction, deletion, restriction or objection. Where we act only on behalf of a customer, requests relating to customer-controlled data may need to be directed to that customer first.

15. Cookies and Similar Technologies

We may use cookies and similar technologies for analytics, form performance, enrichment, and general website operation. You can control cookies through your browser settings, although some site functionality may be affected.

16. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of the website or service after an update may indicate acceptance of the revised policy where permitted by law.