Zendesk

Sync tickets, users, and conversations with Zendesk.

Zendesk

Sync tickets, users, and conversations with Zendesk.

Flows360 gives operators an end-to-end view of Zendesk alongside the rest of their stack — sync the objects that matter, run the actions you need, and trigger workflows on real-time events without writing glue code.

Common use cases

• Run unified support reporting across Zendesk and CRM
• Trigger CS workflows when ticket sentiment drops
• Aggregate VoC data into product analytics

Sync scenarios

• Mirror Zendesk tickets onto the Salesforce Account record
• Push CRM context into Zendesk user profiles
• Sync ticket data into Snowflake for reporting

Objects supported

• Ticket
• User
• Conversation
• Organization
• Brand
• Macro
• Group
• Article
• Satisfaction Rating
• Ticket Field
• SLA Policy
• Trigger Rule
• Automation Rule
• Schedule
• Custom Object Record

Actions

• create_ticket
• update_ticket
• list_tickets
• ticket_created
• add_comment_to_ticket
• search_users
• create_organization
• create_article
• upload_attachment
• ticket_updated
• new_user_created
• satisfaction_rating_submitted
• suspend_user
• assign_ticket_to_group
• apply_macro_to_ticket
• merge_tickets
• update_organization
• new_article_published
• ticket_status_changed
• organization_created

Frequently asked questions