Send SMS, voice, and WhatsApp messages via Twilio.
Twilio
Send SMS, voice, and WhatsApp messages via Twilio.
Flows360 gives operators an end-to-end view of Twilio alongside the rest of their stack — sync the objects that matter, run the actions you need, and trigger workflows on real-time events without writing glue code.
Common use cases
- Run lifecycle SMS campaigns off warehouse audiences
- Send delivery notifications from your commerce stack
- Drive multi-factor auth challenges from your auth provider
Sync scenarios
- Send transactional SMS from any Flows360 workflow
- Mirror inbound SMS replies into your CRM as activities
- Trigger voice callbacks from inbound webhook events
Objects supported
- Message
- Channel
- User
Actions
- send_message
- list_channels
- message_received
Frequently asked questions
Are A2P 10DLC and TFN registrations supported?
Yes — Flows360 helps you complete and maintain the registration.
- Auth method: Basic Authentication (Account SID & Auth Token)
- Required scopes: 1
- Supported objects: 3
- Supported actions: 3
Overview
Twilio is a cloud communications platform (CPaaS) that enables programmatic sending and receiving of SMS, voice, video, and WhatsApp messages.
The Flows360 integration for Twilio provides a unified interface to manage communication workflows. Sync `Message`, `Channel`, and `User` objects to maintain a consistent state with other applications. Utilize actions to send messages or list channels, and configure triggers to initiate workflows upon receiving new messages, all without direct API implementation.
Setup steps
Prerequisites
- An active Twilio account with administrative privileges.
- At least one provisioned Twilio phone number.
Connection Steps
1. Log in to your [Twilio Console](https://console.twilio.com).
2. On the main dashboard, locate the Account Info panel.
3. You will find your Account SID and Auth Token. Click the lock icon to reveal the Auth Token.
4. In Flows360, navigate to the connector setup page for Twilio.
5. Enter the Account SID into the `Account SID` field.
6. Enter the Auth Token into the `Auth Token` field.
7. Click Connect. The system will validate the credentials.
Required scopes
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Supported objects
- Message
- Channel
- User
Supported actions
- send_message — Send an outbound SMS or WhatsApp message to a specified recipient number.
- list_channels — Retrieves a list of available communication channels.
- message_received — Triggers a workflow when an inbound message is received on a connected Twilio number.
Use cases
- Customer 360
- Marketing Automation
- Revenue Operations
- Support Ticket Sync
Limitations
- API Rate Limits: Twilio imposes rate limits on API requests, which vary by account type and the specific endpoint being called. High-volume workflows may need to incorporate throttling logic.
- Carrier Filtering: Message deliverability can be affected by carrier-side filtering. Flows360 reports the status provided by Twilio, but debugging delivery issues may require access to the Twilio console logs.
- Regulatory Compliance: Users are responsible for complying with all relevant telecommunications regulations for the regions in which they operate, such as A2P 10DLC registration in the United States.